Hello!

I'm Charlie Nuttall!

and I am a

Certified Salesforce PRofessional

about me

Tech-savvy and smart 3x certified Salesforce administrator with strong IT background and excellent planning abilities. Able to give organizations scalable systems, enabling dynamic growth and responsiveness to changing demands.

Certifications

  • Salesforce Certified Administrator
  • Salesforce Certified Business Analyst
  • Salesforce Certified Platform App Builder
  • Professional Scrum Master I
  • ITIL Foundation
  • Apple Certified Mac Technician


Systems

  • Salesforce (Sales and Service Clouds)
  • Marketing Cloud Account Engagement (Pardot)
  • Hubspot
  • MailChimp
  • Zuora CPQX
  • Zendesk
  • RingCentral
  • Lucidchart
  • Outreach
  • Google Workspace Admin
  • Slack
  • DocuSign


What I've Done

Principal Solutions Manager

Delegate

Designed and deployed new Salesforce instances, custom objects, data models, validation rules, flows, process automations, page layouts, and integrations to suit the needs of the client. Led meetings with and worked closely with key stakeholders to perform detailed analysis of business and technical requirements. Designed solutions by customizing standard and custom objects. Full migrations of data from various business systems to Salesforce. Connected Salesforce with additional sales and marketing systems such as Hubspot, Salesloft, Lean Data, Pardot, Tableau CRM, Slack, and GSuite. Created and maintained users, roles, profiles, and object/field level security. Used Data Loader and Excel to manipulate data. Used Agile methodologies to lead weekly sprints with clients. Assisted colleagues with technology and architecture related enquiries and troubleshooting.

Salesforce Consultant

CRM Superhero

Administered all factors of Salesforce in a multiple client consulting environment. Designed, setup, and maintained Salesforce standard, custom, and junction objects, while also structuring user roles, security profiles, and workflow rules. Developed reports and dashboards for clients to monitor sales and marketing processes. Performed user training sessions for clients to utilize new processes within Salesforce. Ensured data integrity through appropriate use of de-duping and import/export tools such as Data Loader. Developed process automation using Workflow Rules, Process Builder, and Flows. Recommended and implemented AppExchange apps when necessary. Utilized Sandboxes and Inbound/Outbound Change Sets for feature testing and deployment. Constant communication with clients to ensure prompt resolution of requests. Drove complex technical projects from the planning stage through execution. Liaised with external vendors for implementation projects.

Information Systems Manager

Surf Air

Responsible for all aspects of Salesforce maintenance and upkeep. Created Salesforce reports and dashboards as was required by the business. Worked across departments to make sure Salesforce data accurate across the business. Responsible for the maintenance of IT technologies, hardware and software inventories and licenses, flight operations systems, telephony, and mobile device management. Led team responsible for GDPR implementation and compliance. Researched, negotiated, implemented, maintained, and administered company-wide initiatives, including Zendesk, Slack, and RingCentral. Liaised with accounting on contracts and billing.

Travel Counselor

American Express

Crafted memorable travel experiences. Remained flexible to manage both concerns of clients while supporting needs of my team. Assisted in on boarding, training, and mentoring new colleagues. Created and performed regional technology training. Implemented new processes to avoid negative impact to clients or the company. Supported my team with questions regarding systems and ticketing issues. Thought outside the box for new methods to better serve both the internal and external customers. Sought feedback from my leaders and peers on how to improve and develop my skills. Used training opportunities offered to develop my leadership skills. Resolved hardware and software technical issues on local and regional level.


In-Flight Teammate /

Guest Services Teammate

Virgin America

IN-FLIGHT: Anticipated and provided for the onboard comfort and safety of guests. Acted as In-Flight Team Leader when required to supervise onboard staff. Kept a positive, approachable manner with both fellow teammates and guests. Trained fellow teammates in international policies and procedures as a member of the International Cadre team.

GUEST SERVICES: Performed full range of guest support functions including Check-In, Gate Management, Baggage Service, and Flight Operations. Communicated with aircraft via ACARS and radio. Interfaced with Systems Operations, Ground Control, and various business partners. Worked seamlessly with all departments to create a cohesive guest experience. Coordinated teammate resources. Designed and implemented a more streamlined baggage service office.



Genius Concierge

Apple

Handled scheduling of service appointments. Problem solved last minute technical and product inquiries. Assisted in scheduling of 20-member team. Promoted sales of ancillary products, Used PeopleSoft CRM to manage customer information and service inquires.


Charlie is amazing. I had the pleasure of working with him at Surf Air, collaborating on a wide range of projects—including a GDPR overhaul. I would love to work with him again, Charlie is an invaluable asset to any team.

Contact Me

email

charlie@charlienuttall.com


inkedin.com/in/charlienuttall

trailblazer.me/id/cnuttall

phone

415.963.1246